FAQ

Frequently Asked Questions

If you can’t find an answer to your questions, please contact our support team here.

Apps (6)

I am getting an error 260 error when I attempt to register and install Total Defense on my Traveltek Tablet

It has come to our attention that there is a software incompatibility between some Traveltek Tablets and the Total Defense Mobile Security Product. We are aware of the problem and we are working to resolve the problem. The nature of the incompatibility ONLY affects the mobile device portion of the Total Defense Security Product. The balance of the Total Defense Product is still available for your use, as are the other elements of the software bundle you received with your order.

In the interim, we have a couple other titles which we are able to offer in place of the TD Mobile Security:

Lookout is built on the world’s largest mobile app and threat analysis system. It protects tens of millions of people from malware, spyware, privacy issues, phishing, and exploitation. It offers some other functionality that the TD Mobile Security does not as well.

You can download Lookout Here.

Greeting Card Designer – Create nice greeting cards easily using Greeting Card Designer, with your own photos, clip arts, call-outs, smiles, ready-made verse, color blends and more. Create quarter-fold or half-fold cards for any occasions. This software is good for Birthdays, Weddings, New Year, anniversaries or any special occasion. Also use background pictures, shapes like heart, call-out, moon, sun etc., color blend effects to make your card a special one.

You can download Greeting Card Designer Here.

I hear all about apps – what are they and where do I get them?

Apps (shorthand for ‘applications’) are packets of software which are easy to identify, easy to download and easy to use.

Precisely what each app will do for you is clearly defined, so you can decide quickly whether or not they are worth having. Some apps are free, but you will have to pay for others when you download them to your tablet.

Some of the most popular lifestyle apps include Facebook, Angry Birds, YouTube and Skype. Once downloaded to your tablet, these apps, and many others like them, open the door to a world of personalized online gaming, communicating, social networking, shopping and organizing. Business is also well catered-for by apps developers. Among the best-known work-oriented apps are Linkedin, WebEx and Weatherbug, and all are designed to maximize your productivity and connectivity, wherever you happen to be.

How many files, apps and other data can I store on my tablet?

Tablets come with a variety of data storage sizes that are expressed in GB (gigabytes). Currently, these range between 1GB and 64GB. This storage is the amount of room available to you for data and software, so the model you choose and how much of this capacity you will need depends upon how you use your tablet.

Your tablet will quickly become central to your everyday life and work. And like most people you’ll start collecting movies, photos, apps, games and other data. Over time, this material will start to eat into your storage capacity.

One way to guarantee you never have to worry about space is to get your hands on a Micro SD card and a network storage external hard drive. Micro SD increases the capacity on your tablet and the external network storage hard drive allows you to store and access all of your data safely and securely.

The two of these will give you a neat backup solution so you’ll never have to worry about data loss – everyone’s worst nightmare.

Do I need an existing Skype account, or can I join Skype with my Android tablet?

Even if you’ve never used Skype before, you can easily join Skype by creating
a new Skype account using your  tablet :

  1. Start Skype for Android.
  2. Tap Create account.
  3. If you’re starting Skype for the first time, accept the terms and
    conditions.
  4. Enter the required details:
    • Your name
    • Unique Skype Name (between 6 and 32 characters)
    • Password (at least 6 characters)
    • Your email address
    • Your mobile or landline number (optional)
  5. Tap the tick icon  on the right side of your screen.

When you have a new account, you’ll be signed in to Skype automatically. The
account you create can be used on any other versions of Skype such as Skype for
Windows, Skype for Mac or Skype on your TV.

You can, of course, use an existing Skype Name if you’ve previously created a
Skype account. Simply select Sign in with a Skype account, enter your Skype Name
and password in the sign-in screen and tap Sign in.

Can I be signed in to Skype on my tablet and on my computer at the same time?

You can sign in to Skype on both devices at the same time, but we don’t recommend it. Being signed in to Skype on both devices may lead to conflicts between settings on the applications, and you may find that instant messages are delivered to one of the devices and not the other. We recommend only being signed in on one device at a time.

How do I sign out of Skype?

To sign out of Skype, simply return to the home screen, tap your profile picture on the right side of the screen and select Sign out.

General (10)

What is Android™?

It is the most popular software platform for portable devices. Games and applications of all different types are now available and new exciting ones are yet to come due to its open architecture.

What’s the difference between laptops, tablets and smart phones?

Tablet PCs are positioned somewhere in the space between  smartphones and conventional laptop computers. The biggest difference between these three types of device is their size, capabilities and ease of use.

Each device has its own merits and none can be  replaced directly by either of the other two. Many people are happy to own all  three items and use each one depending on their needs, environment and  mobility.

Tablets are larger than smartphones, with screens of between  7″ and 11″, yet smaller and more compact than most laptops, with some weighing  under a pound. They are designed to be ultra-portable, super  functional computers that are compact enough to slip into a small bag or purse.  But it’s not only their web connectivity and slim design that make tablets so  popular – it’s also their slick new interactive screen technology

With the flick of a finger, you can surf, email and use social  networking sites. You can organize your life, share files, manage photographs,  play games and watch movies – all on a usefully-sized screen with razor-sharp  resolution. And you can do it all without the awkwardness of  a heavier laptop with its flip-up screen, or the frustration of trying to read  material on a smartphone screen the size of a business card.

Why do I need a tablet if I have a laptop?

With their larger screens, high-end specs and conventional  keyboards, the latest laptops do what they do well – heavy-duty information  creation, data processing and industry-level productivity.

It’s likely you don’t need this kind of capability day-to-day, but still  want fast online interactivity and high performance communication and  organization tools. If so, an ultra–slim tablet is an excellent alternative,  plus it’s a fraction of the weight.

Throw in an intuitive operating system, touch-sensitive screen  and a use-anywhere format, and you’ll find that in most environments a tablet  will give you a much more convenient experience than any laptop.

Tablets are also better for viewing and sharing information  with others around you – the high definition glass screen is viewable from all  angles plus, thanks to smart new technology, displayed content instantly  orientates itself, regardless of which way you hold your device.

Why do I need a tablet if I have a smartphone?

There will always be a place for compact, pocket-sized phones  that make use of wireless, cellular networks. But, in the Internet age, our  ability to talk wherever we are is only part of the story. We also want all our  personal and business information to be easily accessible, easily consumed and  easily shared. And it’s here that tablets really score over smart  phones.

Touch–sensitive tablet screens allow information to be viewed  much more clearly than it is on a smartphone – anyone who has struggled to read  faxes, spreadsheets, PDFs, web pages or reports on a 3″ phone screen will be  familiar with its limitations.

Compare this with a typical tablet screen size of between 7″  and 11″ and you’ll see how much easier document-viewing becomes. Add in simple  touch screen interactivity that allows pages to be moved, magnified, reduced and  ordered with the flick of a finger and you’ll get a better idea of why these  devices are really taking off.

It’s true that smartphones are great for receiving emails when  traveling around, but tablets make it much easier to review and respond to  individual messages – thanks to their larger screen size and virtual,  touch-sensitive keyboard. In fact the whole tablet environment, including font  size, can be adjusted to suit your preference.

Don’t forget that you can also make voice, video or conference  calls using VoIP systems such as Skype and Google more easily than ever before.  These networks also enable file sharing and instant messaging, too. So wherever  you are – in a train, a plane or a car, or waiting in an airport, a bar or a  shopping mall – with a headset and an Internet connection, you can be on message  whenever you need to be.

What do I need to buy with my tablet to make it work?

Tablets are by far the easiest, most portable computer solution when it comes to consuming and sharing information on the go. All our tablets are Wi-Fi enabled right out of the box, so you can be up and running in no time

One of the best ways to take advantage of your tablet’s portability is to use it with a Wi-Fi router. This will generally give you a solid, wireless online connection wherever you are in your home or office. If you already have a wireless router, then your signal should be detectable straight away and you’re all set to surf. If you don’t yet have a wireless router you can purchase one online or at your local wholesale or retail consumer electronics store or provider.

If you want to adapt and personalize your tablet experience, there’s are a whole range of high quality accessories available online. From protective cases that double as viewing stands to full-sized keyboards and docking cradles that charge your tablet’s batteries while you work.

Laptop vs. Tablet: What’s your best bet?

With so many gadget choices on the market these days, it can be very difficult for consumers to decide where to sink their money. Laptops and tablets are wildly popular within different groups and demographics, mostly because they deliver specialized experiences to their users.

A laptop is generally characterized as a mobile personal computer — a device on which you can perform all the tasks available on a desktop but in a mobile, light, compact fashion. Laptops have become lighter and smaller over the years, but have made significant strides in power, functionality and performance. For many users, laptops have become their preferred computing device because it allows them to complete all the tasks they would need on a desktop but with the convenience of mobility and flexibility.

Tablets, on the other hand, are currently the pinnacle of mobile technology. They are compact, very lightweight and extremely easy to carry. Tablets can be ideal for those who browse the Web casually, such as read the news or popular websites, and those who play “lightweight” games, or want to watch TV or films while traveling. Additionally, tablets can be used in a variety of specialized careers like design and music.

How do I protect my tablet from viruses and other internet threats?

Your data, including personal files, games, movies and music are all valuable, and we understand that the prospect of losing them, while remote, is always a possibility.

Down loading a good security software with a range of anti-virus and encryption solutions is highly recommended by the manufacture.

Security products are available from software manufacturers’ app websites using the same pay-per-download system used for the delivery of mainstream apps. It’s also a good idea to invest in an external hard drive and back up your tablet’s contents frequently.

How is the market like for Android Tablets today?

Many major electronics brands now manufacture Android tablets, including Acer, ASUS, Lenovo, Samsung, Sony, TRAVELTEK, Toshiba. There are also many secondary manufacturers which may cost less but may result in a compromise in customer support, device quality, or future firmware updates.

I want to use my SIM card in a tablet. Do tablets support this facility?

Yes, some tablets come with a support for SIM card, although with a higher price than for the same tablet without SIM facility.

Are iPads better than Android Tablets (or other systems)?

iPads have dominated in schools (and elsewhere) because they were the original tablets (first mover advantage) and there were significantly more apps available for them. The quality and range of Tablets and associated apps have increased over time and is on the way to surpass the iPad market.

Settings (6)

How do I set up my tablet?

Tablets are designed to work easily straight out of the box. Once you’ve spent some time using yours, everything will become familiar and you’ll quickly learn how to get the best experience from it. But what if you’ve never used a tablet before and need a helping hand with initial set up?

Call our 1-800- 985-7657 tech line & speak to an expert who will make sure your device settings are up to date and secure, get you familiar with the main features of your tablet, configure your email and set all your options so that your tablet works exactly the way you want it to.

Can I rotate the screen on my Android device?

Many Android devices have built in G-sensors (accelerometers) that detect the orientation of the device and rotates the screen. However, this may not always be implemented correctly, or disabled altogether. Make sure you have not enabled the ‘lock rotation’ setting on the tablet.

Can I upgrade the RAM in my tablet?

Typical tablets are embedded platforms, and do not have replaceable RAM modules. They are closer to the smartphone than a netbook. So no, you can’t just upgrade the RAM in most cases.

How can I make my screen not rotate?

In settings, under system is Accessibility. Open that and look for “Auto-rotate screen,” select it to turn the rotation on or off.

Why does my screen keep going blank?

The screen will black out automatically to save power, it will be in a state also known as standby or sleep mode. To change the settings to allow your screen to stay lit longer, go to settings. Once you are there, hit display and look for “Sleep” from there you can modify the sleep timer based off your needs.

I cannot turn on my device, what should I do?

Make sure that your battery is completely charged by connecting it to its power adapter or to its USB wall socket adaptor for 8 hours or until the blue charging indicator light blinks. Also Note that the tablet will not only charge if it is on.

Technical Problems (2)

I’ve forgotten my PIN/Password. How can I reset my tablet?

If you’ve put in a PASSWORD or PIN NUMBER for security reasons but don’t remember it and can’t get back into your tablet, you’ll need to manually reset it by following this procedure.

Video problems using Netflix with the Traveltek SX1068 tablet

For customers that have video problems using Netflix with the Traveltek SX1068 tablet, please download the three following files and perform software
upgrade (using Window 8) to repair the Netflix problem.

Warranty (2)

What is the warranty period?

Manufacturer warranty is one year from the date of purchase.

“I dropped my Tablet, it cracked my screen and it no longer works.” Is this covered under my warranty?

Unfortunately, cracked screens and physical damage are not covered under the warranty.